Speaker: Treat visitors like celebrities

By Jason Ferguson

Laurie Guest uses a bottle of Bling Water, which costs $40 per bottle, to demonstrate a point about how businesses should have “bling” or an offer or special that makes them unique from other businesses. It’s important to deliver on those promises, however, she said.

It doesn’t matter how good the bakery is if the cashier spits in your cake. Those were the parting words of professional speaker and trainer Laurie Guest, who spoke to many in the customer service industry in and around Custer when she presented “Managing the Red Carpet; a Show Business Guide to Customer Service” June 8 […]